Job Description

REMOTE Services Associate | Entry-Level Customer Service & Benefits

AO Globe Life | 100% Work From Home | No Insurance Experience Required | Training & Mentorship Provided

Build a Remote Career Helping Veterans & Working Families

Are you a people-focused professional who enjoys helping others, solving problems, and building meaningful relationships?

AO Globe Life is seeking motivated individuals to join our growing virtual team as  Remote Services Associates .

In this role, you'll work with veterans, union members, working families, and other eligible members to help them understand available  life, accident, and supplemental benefit options . You'll provide professional guidance, answer questions, assist with enrollment, and continue supporting members after coverage is in place.

Never worked in insurance before? That's okay.

We provide  training, mentorship, licensing guidance, and ongoing professional development to help motivated individuals learn the industry and build a long-term career.

✓ 100% Remote / Work From Home
✓ Entry-Level — No Insurance Experience Required
✓ Warm Member Leads Provided
✓ No Traditional Cold Calling
✓ Weekly Performance-Based Pay
✓ Uncapped Earning Potential
✓ Training & One-on-One Mentorship
✓ Renewal & Residual Income Opportunities
✓ Leadership & Career Advancement

What You'll Do

Serve & Support Members

You'll connect virtually with individuals and families who need assistance understanding their available benefit options.

Your responsibilities may include:

• Meet with members virtually through Zoom and phone appointments

• Connect with individuals from our provided member database

• Identify each member's needs, priorities, and concerns

• Explain available life, accident, and supplemental benefit options

• Answer questions clearly and professionally

• Recommend appropriate coverage solutions based on individual needs

• Guide eligible members through applications and enrollment

• Maintain communication throughout the application process

• Conduct policy reviews and assist with beneficiary updates

• Provide ongoing customer service after coverage is established

• Assist members with policy-related questions and claims guidance

• Maintain accurate digital records and documentation

• Follow applicable company procedures, state regulations, and ethical standards

This position combines  customer service, member engagement, relationship building, benefits education, and consultative insurance sales .

Warm Member Opportunities Provided

Spend your time speaking with individuals who have expressed interest in learning about available benefits.

Our representatives have access to a  provided member lead system , allowing them to focus on serving families rather than purchasing leads or relying solely on traditional cold prospecting.

Your conversations focus on:

Understanding Needs → Explaining Benefits → Recommending Solutions → Enrollment → Long-Term Service

Weekly Performance-Based Compensation

This is a  commission-based insurance opportunity rather than a guaranteed hourly or salaried customer-service position .

Compensation opportunities may include:

• Weekly commission payments

• Performance-based bonuses

• Uncapped personal production potential

• Renewal income

• Long-term residual income opportunities

• Leadership compensation opportunities

• Performance incentives and recognition

High-performing representatives may have the opportunity to build  six-figure annual income , but earnings are not guaranteed and vary based on activity, production, performance, and results.

ALWAYS REMOTE

Build your career from home without the traditional daily commute.

Our virtual environment includes:

• Zoom client appointments

• Phone consultations

• Online training

• Digital applications and enrollment

• Virtual coaching and mentorship

• Remote team meetings

• Online business systems and technology

You'll have the flexibility of remote work while being part of an active, supportive virtual organization.

New to Insurance? We'll Help You Get Started.

Previous insurance experience is  not required .

We provide guidance and development that may include:

• Virtual onboarding

• State insurance licensing guidance

• Product and benefits education

• Customer-service training

• Client communication development

• Consultative sales training

• Virtual presentation skills

• Enrollment and application procedures

• One-on-one mentorship

• Weekly coaching and development

• Leadership training

• Ongoing professional education

You bring the  motivation, professionalism, and willingness to learn . We'll provide the structure and support.

❤️ Benefits & Professional Support

Qualifying representatives may have access to:

• Health insurance premium reimbursement

• Company-supported life insurance

• Accidental Death Benefit coverage

• Renewal and residual income opportunities

• OPEIU Local 277 representation

• Professional mentorship and coaching

• Leadership development programs

• Virtual business tools and resources

Eligibility and qualification requirements may apply.

Performance Rewards & Recognition

Strong performance may also create opportunities to qualify for:

• Performance bonuses

• Agent recognition programs

• Company-sponsored incentive travel

• Leadership conferences and conventions

• Achievement awards

• Team recognition

• Professional development opportunities

• Additional performance-based rewards

Who We're Looking For

You may be a great fit if you're:

• Friendly, professional, and comfortable speaking with people

• An effective verbal and written communicator

• Customer-focused and passionate about helping others

• A strong listener and problem solver

• Self-motivated and dependable

• Organized and detail-oriented

• Comfortable using computers and virtual technology

• Able to manage your time effectively while working from home

• Goal-oriented and motivated by performance

• Comfortable working independently and with a team

• Coachable and receptive to constructive feedback

• Interested in professional and financial growth

Experience in  customer service, retail, hospitality, healthcare, banking, call centers, administration, military service, financial services, account management, or sales can transfer well to this opportunity.

Sales or insurance experience is helpful—but not required.

Minimum Requirements

Applicants must:

• Be at least 18 years old

• Be physically located within the  United States

• Be legally authorized to work in the United States

• Have access to a reliable computer or laptop

• Maintain reliable high-speed internet

• Have webcam and microphone capability

• Maintain a quiet, professional workspace

• Be comfortable communicating through Zoom and phone

• Be willing to complete required training

• Be willing and able to obtain the appropriate  state Life & Health Insurance License before conducting licensed activities

Licensing guidance is provided throughout the process.

Build a Long-Term Career

This opportunity can be much more than an entry-level position.

Representatives who demonstrate strong performance, professionalism, consistency, and leadership potential may have opportunities to advance through:

Services Associate → Benefits Representative → Trainer/Mentor → Team Leader → Management → Advanced Leadership

Advancement is based on  performance, development, and demonstrated leadership—not simply seniority.

About AO Globe Life

AO operates within the American Income Division of Globe Life and serves working families through supplemental insurance and financial protection products.

Our virtual organization is built around  service, mentorship, professional development, accountability, and helping families protect what matters most .

Our mission:

Protect Every Child. Serve All Working People.

Ready to Start Your Remote Career?

If you're looking for a  work-from-home opportunity where you can help people, develop valuable professional skills, receive comprehensive training, and build long-term income and career potential , we'd like to hear from you.

Apply today with your updated resume to be considered for our REMOTE Services Associate opportunity with AO Globe Life.

Work From Home. Serve Members. Protect Families. Build Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.

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