This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Franchise Business Consultant based in United States. As a Senior Franchise Business Consultant, you will serve as a strategic advisor and coach to a portfolio of regional franchise operators across a growing service-based network. You will help franchisees strengthen operational performance, financial results, sales execution, and customer engagement. The role combines business consulting, data analysis, process improvement, training, and hands-on field support. You will use KPIs and financial insights to identify challenges, develop practical action plans, and drive measurable improvements. You will also help standardize processes and introduce tools that improve consistency, scalability, and efficiency. With regular field visits and close collaboration across internal teams, you will play a key role in supporting long-term franchisee success. Accountabilities: - Serve as a strategic advisor and coach to regional franchise operators, providing guidance on staffing, financial management, workflow optimization, and revenue growth. - Facilitate regular business reviews focused on KPIs, priorities, operational challenges, and actionable solutions. - Identify root causes of performance and operational issues, develop data-driven improvement plans, and support execution through measurable outcomes. - Conduct site audits and on-site assessments to ensure adherence to operational standards and identify opportunities to improve efficiency and profitability. - Analyze financial statements, overhead costs, pricing structures, margins, and other business data to identify opportunities for growth and cost optimization. - Provide annual budgeting guidance and support franchise operators in establishing realistic revenue, profitability, and operational goals. - Develop, standardize, and implement systemwide KPIs while monitoring franchisee performance and operational health.
- Create, refine, and implement standardized SOPs and workflows that promote consistent, scalable, and efficient operations. - Support local marketing and sales strategies, including lead management, conversion processes, customer engagement, and alignment between sales and operational goals. - Develop training materials, SOP documentation, and onboarding resources, and deliver individual and group training sessions focused on sales performance and customer engagement. - Support special projects involving operational improvements, cost savings, technology implementations, and resource development. - Collaborate with Marketing, Technology, Training, Compliance, and other internal teams to support franchisee performance and business growth. - Conduct field visits, prepare detailed reports on findings and KPI performance, and maintain proactive communication with franchisees and internal stakeholders. Requirements: - 5+ years of experience in franchising operations, franchisee coaching, business consulting, or a related field. - Bachelor’s degree in Business or a related discipline is preferred. - Strong problem-solving skills, with the ability to identify root causes and develop practical, effective solutions. - Strong analytical capabilities and the ability to evaluate business and performance data to identify growth opportunities. - Excellent written and verbal communication skills, with the ability to coach, influence, and build strong relationships with franchise operators and internal stakeholders. - Highly organized and self-directed, with the ability to manage multiple priorities independently. - Comfortable working with financial information, KPIs, operational metrics, and performance improvement initiatives. - Ability to remain composed under pressure and maintain confidentiality when handling sensitive business information.
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